GBS-Sabre Capabilities
Information Technology Support
Providing operations and maintenance services, including computer facility (CF) operations, customer service support, cybersecurity, and system administration.
Capabilities
- Computer Facility (CF) Operations – Computing and Information System Operations, Network Status and Security Monitoring, and Annual System and Audit Performance.
- Customer Service Support – Contact Center Operations Management, Technical Support Request Fulfillment, and Ticket Resolution.
- System Administration – Azure Cloud, Linux, Microsoft Power BI, Microsoft SharePoint Online Services, Microsoft Office 365, and Windows.
Information Technology Support Highlights
| Operating the NIST CF computing and information systems, including monitoring network status and security, communications IT equipment components, and environmental control systems; receiving, assigning, and completing service request tickets while ensuring the managed computer facilities’ physical security. |
| Managing contact center operations, serving as the single point of contact and handling incidents and service requests; recording customer contacts in ServiceNow as quickly as possible, answering questions, and, if appropriate, resolving incidents and fulfilling service requests. |
| Supporting and administering the Department of the Interior’s Office 365 environment, including O365 applications; SharePoint Online, Teams, OneDrive, and Exchange Online; and Azure Active Directory integration as well as end-user technical support and administration, configuration, and governance oversight of the O365 technical services. |
Contact Us
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Mailing AddressGBS-Sabre Innovative Solutions LLC |
James Norris
President
Sabre Systems, LLC
jnorris@sabresystems.com
240.341.3473
Alan Kaplan
President
GBS Solutions Corporation
akaplan@gbssol.com
301.461.8843