Capabilities
Information Technology Support
Provide operations and maintenance services, including computer facility (CF) operations, customer service support, cybersecurity, and system administration.
Capabilities
- Computer Facility Operations – Computing and Information System Operations, Network Status and Security Monitoring, and Annual System and Audit Performance
- Customer Service Support – Contact Center Operations Management, Technical Support Request Fulfillment, and Ticket Resolution
- System Administration – Azure Cloud, Linux, Microsoft SharePoint Online Services, Microsoft Office 365, and Windows
Information Technology Support
Solutions at Work
| Operate the NIST CF computing and information systems, including monitoring network status and security, communications IT equipment components, and environmental control systems. Receive, assign, and complete service request tickets while ensuring the managed computer facilities’ physical security |
| Manage contact center operations, serving as the single point of contact and handling incidents and service requests. Record customer contacts in ServiceNow as quickly as possible, answer questions, and, if appropriate, resolve incidents and fulfill service requests. |
| Support and administer the Department of the Interior’s Office 365 environment, including O365 applications; SharePoint Online, Teams, OneDrive, and Exchange Online; and Azure Active Directory integration as well as end-user technical support and administration, configuration, and governance oversight of the O365 technical services. |
Contact
Address
GBS-Sabre Innovative Solutions LLC
450 S. Simmons Way, Suite 640
Kaysville, UT 84037